Wooden Handcrafted Sunglasses & Watches
Payments Shiping & Returns
Root ® Sunglasses & Watches
ETHNIC SOUL S.L.U. Cif B-72297666
C/ Bailén 44 (Nave), 11380 Tarifa, Cádiz, Spain
+34 956 685 301 (LU-VI de 8:00 a 15:00)
info@rootsunglasses.com
Changes and Returns (for international orders)
(for shippings to Spain click here)
If not satisfied and want to return you purchased product you have 7 days (14 days for shippings to Europe) after you received your order for return your order. You can request a refund of the amount paid for your purchase.
The returned product must be sent as received, with its packaging in mint condition, adhesives lenses and/or protection in watches must be present, your shipping label must to show clearly the retunr code that will assigned by us when you contac us. Otherwise, the return may be refused.
How to make a return:
Send an email to pedidos@rootsunglasses.com indicating:
- The order number
- The product you want to return.
- If you want to change or rather I give back the amount
We will respond with a return number that must be included in the package label must send to:
Ethnic Soul s.l.u. xxxxxx (where xxxxxx is your return code)
C / Bailen 44 (nave) 11380 Tarifa, Spain
When we receive the product and after checking their state we will issue a voucher so you can exchange them for other model through rootsunglasses.com.
If you want to get back the cash amount paid indicate it in the email. We will refund the amount paid for your product.
NOTES
1- In case of refund we will refund only the price of the product, never the shipping price paid for returned the produc (This apply for or orders OUT of the UE only). If excepcionally we need asume the shipping cost for the returned product. We will asume a max of 5.95€ for UE shippings and 6.95€ for outside UE Shippings.
2- Not possible to refund or change if you customize your product (for example with customized lenses)
3- If you selected a NON-Standart shipping or marked as Urgent or Special the cost of that shipment will be deducted from the amount of the return even if it
4- In the event that a shipment cannot be delivered to the recipient for any reason NOT attributable to Root Sunglasses and the shipment is returned to our warehouse by the carrier once received, the customer may choose to have the order shipped again, having to pay both the new shipping and the cost of shipping the return. In case the client prefers the refund of the amount paid, both the initial shipping costs (if it was a NON-standard shipping) and the costs of the return will be discounted from the amount to be returned.
5- Once you receive the RMA to authorize the return, you have a maximum period of 14 days for us to receive the returned product in our warehouse, once this period has elapsed without we having received the product, the return will be definitively canceled, we will deny receipt, and cannot opt for neither changes nor reimbursement of the amount paid.
6- If you make a return from a country outside the EU, make sure to declare €0 as value and indicate that it is a return. The shipments that we receive from third countries that have customs expenses will be rejected without exception.
Payment methods :
- PayPal
- Wire Transfer
- VISA MASTERCARD
Shipping
SPAIN & PORTUGAL
- MRW (Spain) (24h) URGENT
- CORREOS Spain (48-72H) Pck at the Post office STANDART
- CORREOS Spain (48-72H) Deliver to customer adresse SPECIAL
EUROPE
- CORREOS Europe (7-20 days) Not tracking** STANDART
- CORREOS LIGHT Europe (3-7 days) with tracking SPECIAL
EMS Europe (2-3 days) SPECIAL URGENT- FEDEX EUROPE (ECONOMIC & PRIORITY) SPECIAL URGENT
REST OF THE WORLD
- CORREOS LIGHT World (3-7 days) with Tracking STANDART
- CORREOS World (2-3 weeks) Not Tracking** STANDART
- EMS World (5-7 days) SPECIAL URGENT
- FEDEX WORLD (ECONOMIC & PRIORITY) SPECIAL URGENT
* Transit times count from the exit of the package. We usually process the orders in working 24h . However sometimes depending on the accumulation of orders this time can be greater.
* Transit times are those that provide us the different carriers ROOT can not guarantee that the same are going to be fulfilled and is not responsible for possible delays in the delivery due to causes beyond our management.
** Not Tracking shipments usually arrive without any problem, but we will not take ANY responsability in case of Lose.
