Wood Sunglasses Natural Wood & Mixed - Accessories


WARRANTY POLICY


Root Sunglasses®

C/ Bailén 44 (Nave), 11380 Tarifa, Cádiz, Spain

+34 956 685 301 (LU-VI de 8:00 a 15:00)

servicio@rootsunglasses.com

ROOT SUNGLASSES LIMITED WARRANTY 

All Root sunglasses have a Limited Warranty against manufacturing defects for two years from the date of purchase. The warranty is valid only for the original purchaser with proof of purchase from an authorized  Root Sunglasses dealer  that clearly shows the reference or name of the purchased product and the date of purchase. The warranty does not cover scratches and scuff marks on the lenses. Frames and / or arms of the Root sunglasses are made of natural wood that is a organic material fragile, alterable in the time and it may break in involuntary bumps, drops, excess of pressure, inadequate transport ,improper use, alteration, attempt of reapir and others so the breaking of the frames or arms are NOT covered by this warranty. The customer exclusive remedy for a violation of the warranty will be repair or replacement of the product as Root Sunglasses determined. The current legal rights in national regulations relating to the sale of consumer goods are not affected by this warranty.

The warranty policy does not cover any damaged on the lenses occured after the purchase (any kind of damage). You can purchase replacement lenses in rootsunglasses.com directly or through an authorized Root Sunglasses distributor.

Disclaimer TIME WARRANTY
There may be some consumer rights apply in your country different from some / all previous indications. In these cases, Root Sunglasses comply with local laws.


HOW TO MAKE A WARRANTY CLAIM

Please send by email to servicio@rootsunglasses.com the following:

  • Proof of purchase with date, description of the purchased article and Dealer name
    • Ticket from an authorized dealer where the reference or product name  and  purchase date appears
    • Or, if you made the purchase through rootsunglasses.com the number of your order online.
  • Photographs or pictures where we can see the problem in detail of your product
  • Name, complete ditrección and contact telephone number.
  1. Unfortunately without a valid  proof of purchase the warranty is invalid, however we can have other options, please contact.

NEXT STEPS

Once we have received the proof of purchase, the product images and your data, we will contact as soon as possible to confirm whether the problem of his product is covered by the warranty policy or to provide other options for replacement or repair.

  • Covered by Warranty - We will  ask you to ship the product to proceed with its examination and repair or if the repair is not possible we will supply a new frame and / or lens without cost to you.
  • Not covered by the guarantee: If for any reason it is considered that the product is not covered by the warranty policy, We will analyze all options available in accordance with our after sales service.