Sale Terms for Wholesale Customers
ROOT SUNGLASSES & WATCHES
These terms and conditions govern sales made by Root Sunglasses & Watches to professional customers for the resale of its products.
1. MINIMUM ORDERS
1.1. The minimum value for the first order is €150, excluding taxes and shipping costs.
1.2. Professional Customers may freely combine products from Root's different collections and product lines.
1.3. Subsequent restocking orders are not subject to a minimum order value.
2. PRODUCT AVAILABILITY
2.1. All orders are subject to stock availability.
2.2. In the event of total or partial unavailability, Root may partially fulfil the order or cancel unavailable items and, where applicable, refund any amounts paid for those products.
3. PRICES
3.1. Prices shown in professional price lists and in Root's professional area exclude VAT and any other applicable taxes.
3.2. Root may update its prices and commercial terms. The prices and conditions in force at the time the order is placed will apply to each order.
4. DISCOUNTS AND PROMOTIONS
4.1. Root may offer volume discounts, promotions or special commercial terms.
4.2. Applicable discounts will be shown before the order is confirmed and may not be combined unless expressly stated otherwise.
4.3. Orders over €1,000, excluding taxes, may qualify for an additional 5% discount, applicable only under prompt payment terms.
5. SHIPPING COSTS
5.1. Shipping costs will be borne by the Professional Customer and will be indicated during the checkout process where applicable.
5.2. Orders of €300 or more, excluding taxes, qualify for free shipping within mainland Spain.
5.3. For the Balearic Islands, Canary Islands, Ceuta, Melilla, Portugal and other destinations, the shipping conditions applicable to each destination will apply and will be indicated during the checkout process.
6. ORDER RECEIPT AND ISSUES
6.1. The Professional Customer must check the goods received and notify Root of any shipping error, missing items, damaged product or visible defect within a maximum of 14 calendar days from receipt of the order.
6.2. Where the issue is attributable to Root and has been duly verified, Root will, as appropriate, replace the product, refund its value or provide an equivalent solution.
6.3. Visible damage caused during transport must be reported to Root as soon as possible and, where possible, noted at the time of delivery.
7. RETURNS AND EXCHANGES FOR PROFESSIONAL CUSTOMERS
7.1. Purchases made by Professional Customers are commercial transactions intended for resale. Returns due to lack of sales or product turnover, seasonal changes or the Professional Customer's own commercial decisions are not accepted unless expressly authorised by Root.
7.2. Any exceptional exchange or return must be authorised by Root in advance.
7.3. Where a return is authorised, products must be unused, in perfect condition and include all original packaging, labels, stickers, protective elements and accessories.
7.4. Customised products, including customised lenses, cannot be exchanged or returned except in the event of a defect or error attributable to Root.
7.5. Shipping costs arising from authorised commercial exchanges or returns will be borne by the Professional Customer unless otherwise expressly stated by Root.
8. WARRANTY AND AFTER-SALES SERVICE
8.1. Warranty or after-sales issues relating to Root products may be handled directly by the end consumer through Root's After-Sales Service, which is the recommended option in order to speed up the assessment and resolution of the issue. Alternatively, the consumer may handle the issue through the retailer where the product was purchased.
8.2. To assess an issue, proof of purchase and any requested information or photographs must be provided. Where a physical inspection is required, Root may request that the product be sent in for assessment.
8.3. For shipments from Spain, Root may provide a shipping label for sending the product for assessment. If, following assessment, the issue is confirmed to be covered by the warranty, Root will bear the shipping cost. If the issue is not covered by the warranty, the cost of the shipping label may be charged in accordance with the conditions communicated in advance.
8.4. For products sent from outside Spain, Root will provide the applicable shipping instructions and conditions in advance on a case-by-case basis.
8.5. Where an issue is not covered by the warranty, Root may, where possible, offer repair services or other commercial solutions.
8.6. Any replacement, refund or compensation provided by the Professional Customer without Root's prior authorisation will not automatically entitle the Professional Customer to a replacement, refund or compensation from Root.
9. PAYMENT TERMS
9.1. The Professional Customer must pay for orders in accordance with the agreed payment terms available in the professional area.
9.2. Root may suspend further supplies where there are overdue invoices or outstanding amounts.
9.3. For payments made by bank transfer, any bank charges or transaction fees will be borne by the Professional Customer so that Root receives the full amount stated on the invoice.
10. RESALE OF ROOT PRODUCTS
10.1. Products purchased under these terms and conditions are intended for resale by the Professional Customer to end consumers.
10.2. The Professional Customer must provide the end consumer with proof of purchase showing, at a minimum, the date of purchase, the product purchased and the retailer's details.
10.3. This proof of purchase will be required for the handling of After-Sales Service requests and applicable warranty claims.
11. ONLINE SALES
11.1. The Professional Customer may sell Root products both in its physical retail locations and through its own online store.
11.2. The sale of Root products through marketplaces, third-party platforms or other external digital sales channels is not permitted without Root's express authorisation.
12. USE OF BRAND AND IMAGES
12.1. The Professional Customer may use Root's name, logo and official images for the purpose of promoting and selling the products purchased.
12.2. Brand elements and graphic materials must be used in a manner consistent with Root's brand identity and image and may not be altered in any way that could damage or misrepresent the brand.
13. RETURNS FROM OUTSIDE THE EUROPEAN UNION
13.1. Any previously authorised return from countries outside the European Union, the Canary Islands, Ceuta or Melilla must be correctly identified as returned goods and sent in accordance with the instructions provided by Root.
13.2. Root will not bear customs duties, import taxes or other customs charges arising from a commercial return.
13.3. Shipments that generate customs charges not previously authorised may be refused.
14. ACCEPTANCE OF THE TERMS AND CONDITIONS
Placing a professional order implies acceptance of these General Terms and Conditions of Sale.
Prices
All prices shown in the professional area exclude VAT and any other applicable taxes.
Shipping
We ship professional orders to Spain, Europe and other international destinations.
Available shipping options, costs and estimated delivery times will be displayed during the checkout process according to the destination, weight and characteristics of the order.
Mainland Spain: free shipping on orders of €300 or more (VAT excluded).
Orders are normally processed within 2-3 business days. During periods of high demand, processing times may be longer.
Shipping times shown during the checkout process are estimates and begin from the date the order is dispatched. Delivery times may vary due to circumstances beyond Root's control.
Root Sunglasses
ETHNIC SOUL S.L.U. - VAT No. B-72297666
C/ Bailén 44 (Nave), 11380 Tarifa, Cádiz, Spain
+34 956 685 301 (Mon-Fri, 8:00-15:00)
info@rootsunglasses.com
