Root Sunglasses After-Sales Service
AFTER-SALES SERVICE
Because unexpected things happen...
Has your frame broken? Does your watch need a repair? Is there a problem with your Root product?
At Root Sunglasses, we want you to enjoy our products for as long as possible. That is why we offer an after-sales service where we will do our best to find the most suitable solution for each case.
Many issues can be resolved through a repair or replacement of components, even when the product is no longer under warranty.
Send us a few photographs and a brief description of the problem. Our team will carry out an initial assessment and let you know how we can help.
If you believe the issue may be due to a product defect, you can also check our warranty conditions.
Caring for, repairing and extending the life of our products is also part of the way we understand Root.
HOW TO REQUEST AFTER-SALES SERVICE
Send us the information about your product by email at servicio@rootsunglasses.com.
- Photographs clearly showing the product and the issue in detail.
- A brief explanation of what happened.
- Your name, surname and contact telephone number.
NEXT STEPS
Once we receive the information, we will carry out an initial assessment and contact you to explain the available options.
In some cases, we may be able to advise you directly based on the photographs. In others, we will need to receive the product so that we can physically inspect it before determining the appropriate solution.
Please do not send your product until our team has advised you how to proceed.
