Wooden Handcrafted Sunglasses  & Watches

Payments Shiping & Returns

Root ® Sunglasses & Watches

ETHNIC SOUL S.L.U. Cif B-72297666

C/ Bailén 44 (Nave), 11380 Tarifa, Cádiz, Spain

+34 956 685 301 (LU-VI de 8:00 a 15:00)

info@rootsunglasses.com


FacebookInstagram  Twitter Youtube

  

  Bank Transfer - International Transfer - SEPA Transfer


 Changes and Returns (for international orders)

(for shippings to Spain click here) 

If not satisfied and want to return you purchased product you have 7 days (14 days for shippings to Europe) after you received your order for return your order. You can replace them with other model or you can request a refund of the amount paid  for your purchase. Tell us what you prefer when contact.

The returned product must be sent as received, with its packaging in mint condition, adhesives lenses and/or protection in watches must be present, your shipping label must to show clearly the retunr code that will assigned by us when you contac us. Otherwise, the return may be refused.

How to make a return:

Send an email to pedidos@rootsunglasses.com indicating:

  1. The order number
  2. The product you want to return.
  3. If you want to change or rather I give back the amount

We will respond with a return number that must be included in the package label must send to:

Ethnic Soul s.l.u.    xxxxxx (where xxxxxx is your return code)

C / Bailen 44 (nave) 11380 Tarifa, Spain

When we receive the product and after checking their state we will issue a voucher so you can exchange them for other model through rootsunglasses.com. 

If you want to get back the cash amount paid indicate it in the email. We will refund the amount paid for your product.

NOTES

 1- In case of refund we will refund only the price of the product, never the shipping price paid (For orders OUT of the UE).

2-  Not possible to refund or change if you customize your product (for example with customized lenses) 

3- If you selected a NON-Standart shipping or marked as Urgent or Special the cost of that shipment will be deducted from the amount of the return even if it

Payment methods : 

  •  PayPal 
  • Bank Transfer - International Transfer - SEPA Transfer Wire Transfer 
  •  VISA MASTERCARD


Shipping 

SPAIN & PORTUGAL

  •  MRW (Spain) (24h) URGENT
  • CORREOS  Spain (48-72H) Pck at the Post office STANDART
  • CORREOS  Spain (48-72H) Deliver to customer adresse SPECIAL

EUROPE

  • CORREOS Europe (7-20 days) Not tracking** STANDART
  • CORREOS LIGHT Europe (3-7 days) with tracking SPECIAL
  •  EMS Europe (2-3 days) SPECIAL URGENT
  • FEDEX EUROPE (ECONOMIC & PRIORITY) SPECIAL URGENT

REST OF THE WORLD

  • CORREOS LIGHT World (3-7 days) with Tracking STANDART
  • CORREOS World (2-3 weeks) Not Tracking** STANDART
  •  EMS World (5-7 days) SPECIAL URGENT
  • FEDEX WORLD (ECONOMIC & PRIORITY) SPECIAL URGENT

* Transit times count from the exit of the package. We usually process the orders in working 24h . However sometimes depending on the accumulation of orders this time can be greater.

* Transit times are those that provide us the different carriers ROOT can not guarantee that the same are going to be fulfilled and is not responsible for possible delays in the delivery due to causes beyond our management.

** Not Tracking shipments usually arrive without any problem, but we will not take ANY responsability in case of Lose.