Payments Shiping & Return

If you are not satisfied with your purchase and wish to return a product, you have 7 days from the date you receive your order (14 days for shipments within Europe) to request a return.

The returned product must be sent exactly as received, with original packaging in perfect condition, lens adhesives (for sunglasses) and protective covers on watches (dial and mechanism). The shipping label must clearly show the return code (RMA) assigned by us after you contact us. Returns that do not meet these conditions may be refused.

HOW TO MAKE A RETURN

Send an email to pedidos@rootsunglasses.com indicating:
The order number
The product you wish to return

We will reply with a return authorization 

Once we receive the product and after checking its condition:
If you requested an exchange, we will issue a voucher so you can place a new order at www.rootsunglasses.com.
If you requested a refund, we will refund the amount paid for the product. escept initial shipping cost

NOTES

1. In case of a refund, only the price of the product will be refunded. Shipping costs are not refundable. This applies to orders outside the European Union only. If exceptionally we need to assume part of the return shipping cost, we will cover a maximum of 5.95 € for EU shipments and 6.95 € for non-EU shipments.

2. Returns or refunds are not possible for customized products, such as sunglasses with customized lenses or engraved watches.

3. If you selected non-standard, urgent or special shipping, the cost of that shipping will be deducted from the refund amount.

4. If a shipment cannot be delivered for reasons not attributable to Root Sunglasses and is returned to our warehouse, the customer may request a reshipment assuming the cost of both the new shipping and the return shipping, or request a refund, in which case both the initial shipping costs (if non-standard) and the return shipping costs will be deducted from the refund.

5. Once the return is authorized and the RMA is issued, you have a maximum of 14 days for the product to arrive at our warehouse. If the product is not received within this period, the return will be definitively cancelled, the shipment will be refused and no exchange or refund will be possible.

6. If you return a product from a country outside the European Union, you must declare a value of 0 € and clearly indicate that it is a return. Shipments from non-EU countries that incur customs charges will be rejected without exception.