Sale Terms - Payments & Shipping
General Terms and Conditions of Sale
1. Seller information
Products purchased through rootsunglasses.com are sold by:
ETHNIC SOUL S.L.U.
Tax Identification Number: B-72297666
C/ Bailén 44 (Nave)
11380 Tarifa, Cádiz, Spain
Telephone: +34 956 680 448
Customer service hours: Monday to Friday, 8:00 a.m. to 3:00 p.m.
General email: info@rootsunglasses.com
Orders, exchanges and returns: pedidos@rootsunglasses.com
Root Sunglasses® is a trademark owned by ETHNIC SOUL S.L.U.
[Commercial Registry details pending inclusion].
2. Scope
These terms and conditions apply to purchases made by private customers through rootsunglasses.com.
Orders placed by professionals, retailers, distributors or in connection with a business activity are governed by the specific wholesale terms and conditions.
Before completing an order, the customer must read and accept these terms. The applicable version will be the one published and accepted at the time the purchase is made.
3. Products
The essential characteristics, composition, measurements, colours and price of each product are shown on its product page.
Wood is a natural material. Its colour, tone, grain and texture may vary between units of the same model. These variations are part of the product’s natural characteristics and do not in themselves constitute a defect or lack of conformity.
We make every effort to represent products accurately. However, colours may vary slightly depending on the screen, lighting conditions and, in particular, when products are made from natural wood or feature mirrored lenses.
4. Prices and taxes
Prices displayed for private customers include the applicable taxes unless expressly stated otherwise.
Delivery charges and any additional fees associated with the selected payment method will be displayed before the customer confirms the order.
For deliveries outside the European Union, the destination country may impose import taxes, customs duties or other charges. Unless expressly stated otherwise, these amounts are the recipient’s responsibility and are not included in the order price.
If an obvious error is detected in the price or description of a product, we will contact the customer before processing the order. The customer may confirm the purchase using the correct information or cancel it and receive a full refund of any amount paid.
5. Purchasing process
To place an order, the customer must:
Select the products and add them to the shopping cart.
Review the products, quantities and prices.
Enter or confirm the billing and delivery details.
Select from the available delivery and payment methods.
Review the final summary, including taxes, discounts and charges.
Accept these terms and confirm the order with an obligation to pay.
Before confirming the purchase, the customer may correct the information entered or modify the contents of the shopping cart.
After the order has been completed, Root Sunglasses will send a confirmation to the email address provided. The customer should check that the information is correct and notify us of any error as soon as possible.
The contract may be concluded in Spanish or English. Order information will be stored by Root Sunglasses for the legally required periods and, when the customer is registered, may be consulted in the order history.
6. Availability
All orders are subject to availability.
If a product becomes unavailable after the purchase has been made, we will notify the customer as soon as possible. The customer may accept an alternative, wait for the product to become available when possible, or cancel the affected product and receive the corresponding refund.
The unavailability of one product will not necessarily prevent the remaining products from being dispatched, provided that the customer is informed when required.
7. Payment methods
Available payment methods will be displayed during checkout and may vary according to the destination, order value or type of customer.
Depending on availability, the following methods may be offered:
Bank card.
PayPal.
Bizum.
Google Pay.
Bank transfer.
Other methods displayed during checkout.
Any additional charge associated with a payment method will be displayed before the order is confirmed.
For payments by bank transfer, the order may remain pending until payment is received. If payment is not received within the stated period, Root Sunglasses may cancel the order after informing the customer.
Electronic payments are processed through external secure payment providers. Root Sunglasses does not store complete bank card details.
8. Shipping and delivery
Available transport methods, prices and estimated delivery times will be displayed during checkout according to the destination and characteristics of the order.
Orders are normally prepared within approximately 24 business hours. This period may be extended during promotions, public holidays, periods of high demand, customised orders or exceptional circumstances.
Delivery times provided by carriers are transit estimates calculated from the date the parcel leaves our premises. They may be affected by public holidays, customs procedures, logistical incidents or circumstances beyond the control of Root Sunglasses.
When tracking information is available, it will be provided to the customer after dispatch.
The risk of loss or damage passes to the consumer when the consumer, or a third party indicated by the consumer other than the carrier, takes physical possession of the order, except where otherwise provided by law when the carrier has been independently commissioned by the consumer outside the delivery options offered by Root Sunglasses.
9. Delivery information and incidents
The customer is responsible for providing complete and accurate delivery information.
If an error is detected, it must be reported immediately to pedidos@rootsunglasses.com. We cannot guarantee that the address can be changed once the order has been prepared or handed over to the carrier.
If delivery cannot be completed due to incorrect information, repeated absence, failure to collect the parcel, unjustified refusal or another reason not attributable to Root Sunglasses, the customer may request a new shipment and bear its cost. If a refund is requested, the direct costs incurred may be deducted where legally permitted.
This provision does not restrict the customer’s rights when non-delivery is the responsibility of Root Sunglasses or the carrier before delivery to the customer.
10. Exchanges, returns and right of withdrawal
Private customers are entitled to the statutory right of withdrawal and to the commercial exchange options offered by Root Sunglasses.
Root Sunglasses also offers a 30-day commercial product exchange, subject to its specific conditions.
Full information regarding deadlines, exceptions, costs, return methods and procedures is available at:
Exchanges, returns and right of withdrawal
By accepting these terms, the customer confirms that this information was made available before completing the purchase.
11. Customised products
The right of withdrawal does not apply to goods made to the customer’s specifications or clearly personalised, including but not limited to:
Sunglasses with prescription or customised lenses.
Engraved watches.
Other products specifically manufactured or modified for the customer.
This exception does not affect the customer’s rights when the product is defective or does not conform to the contract.
12. Legal guarantee
New products sold to consumers are covered by the applicable statutory conformity guarantee. In Spain, the general guarantee period is three years from delivery.
When a lack of conformity is covered by the legal guarantee, the consumer is entitled to the remedies provided by law. Depending on the circumstances and applicable requirements, these may include repair, replacement, a price reduction or termination of the contract.
Remedies covered by the legal guarantee will be provided without cost to the consumer.
The guarantee does not cover normal wear and tear, accidental damage, impacts, breakage or deterioration resulting from improper use, unless the damage originates from a lack of conformity already present in the product.
Any commercial warranties or specific Root Sunglasses warranty conditions do not restrict the customer’s statutory rights.
See also:
13. Customer service and complaints
For enquiries regarding orders, payments, delivery, exchanges or returns:
For general enquiries:
For after-sales service:
Whenever possible, the customer should provide the order number and any information required to identify and resolve the matter.
14. Data protection
Personal data provided during the purchasing process will be processed to manage the order, payment, delivery, invoicing and the corresponding legal obligations.
Full information is available in our:
15. Applicable law and jurisdiction
These terms and conditions are governed by Spanish law, without prejudice to any mandatory consumer rights granted by the law applicable in the customer’s country of residence.
In the event of a dispute, the consumer may bring a claim before the courts with jurisdiction under applicable consumer protection legislation. These terms do not require consumers to waive their legally recognised jurisdiction.
Before initiating legal proceedings, customers are invited to contact Root Sunglasses so that we can attempt to find a solution.
16. Amendments to these terms
Root Sunglasses may update these terms and conditions as a result of legal, technical or commercial changes.
Any amendments will not affect orders placed previously, which will remain governed by the conditions accepted at the time of purchase.
Payment methods :
- PayPal
- Wire Transfer
- VISA MASTERCARD
- Google Pay
Shipping
SPAIN & PORTUGAL
- MRW (Spain) (24h) URGENT
- CORREOS Spain (48-72H) Pck at the Post office STANDART
- CORREOS Spain (48-72H) Deliver to customer adresse SPECIAL
EUROPE
- CORREOS Europe (7-20 days) Not tracking** STANDART
- CORREOS LIGHT Europe (3-7 days) with tracking SPECIAL
- EMS Europe (2-3 days) SPECIAL URGENT
- FEDEX EUROPE (ECONOMIC & PRIORITY) SPECIAL URGENT
REST OF THE WORLD
- CORREOS LIGHT World (7-21 days) with Tracking STANDART
- CORREOS World (2-3 weeks) Not Tracking** SPECIAL
- EMS World (5-7 days) SPECIAL URGENT
- FEDEX WORLD (ECONOMIC & PRIORITY) SPECIAL URGENT
* Transit times count from the exit of the package. We usually process the orders in working 24h . However sometimes depending on the accumulation of orders this time can be greater.
* Transit times are those that provide us the different carriers ROOT can not guarantee that the same are going to be fulfilled and is not responsible for possible delays in the delivery due to causes beyond our management.
** Not Tracking shipments usually arrive without any problem, but we will not take ANY responsability in case of Lose.
