ETHNIC SOUL S.L.U. Cif B-72297666
C/ Bailén 44 (Nave), 11380 Tarifa, Cádiz, Spain
+34 956 685 301 (LU-VI de 8:00 a 15:00)
If not satisfied and want to return you purchased product you have 7 days (14 days for shippings to Europe) after you received your order for return your order. You can replace them with other model or you can request a refund of the amount paid for your purchase. Tell us what you prefer when contact.
The returned product must be sent as received, with its packaging in mint condition, adhesives lenses and/or protection in watches must be present, your shipping label must to show clearly the retunr code that will assigned by us when you contac us. Otherwise, the return may be refused.
Send an email to firstname.lastname@example.org indicating:
We will respond with a return number that must be included in the package label must send to:
Ethnic Soul s.l.u. xxxxxx (where xxxxxx is your return code)
C / Bailen 44 (nave) 11380 Tarifa, Spain
When we receive the product and after checking their state we will issue a voucher so you can exchange them for other model through rootsunglasses.com.
If you want to get back the cash amount paid indicate it in the email. We will refund the amount paid for your product.
1- In case of refund we will refund only the price of the product, never the shipping price paid (For orders OUT of the UE).
2- Not possible to refund or change if you customize your product (for example with customized lenses)
3- If you selected a NON-Standart shipping or marked as Urgent or Special the cost of that shipment will be deducted from the amount of the return even if it
SPAIN & PORTUGAL
REST OF THE WORLD
* Transit times count from the exit of the package. We usually process the orders in working 24h . However sometimes depending on the accumulation of orders this time can be greater.
* Transit times are those that provide us the different carriers ROOT can not guarantee that the same are going to be fulfilled and is not responsible for possible delays in the delivery due to causes beyond our management.
** Not Tracking shipments usually arrive without any problem, but we will not take ANY responsability in case of Lose.