Root Sunglasses Warranty

ROOT WARRANTY

All Root products are covered by the applicable legal warranty against lack of conformity, in accordance with current legislation.

Our products are designed to be enjoyed for a long time. If you experience any problem, our team will review your case to determine its cause and the available solution.

WHAT DOES THE WARRANTY COVER?

The warranty covers manufacturing defects and lack of conformity in accordance with applicable legislation.

Each case will be assessed individually, taking into account the characteristics of the issue and the overall condition of the product.

When necessary, we may ask you to send us the product for a physical inspection before determining whether the issue is covered by the warranty.

Damage occurring during use due to causes external to the product is not covered by the warranty.

HOW DO I REQUEST AN ASSESSMENT?

If you experience any problem with your product, please contact our after-sales service and send us a few photographs together with a brief description of the issue.

In many cases, we can carry out an initial assessment from the photographs. When necessary, we will explain how to send us the product so that we can physically inspect it.

Once the assessment has been completed, we will inform you of the available solution and whether the issue constitutes a lack of conformity covered by the warranty.

EVEN OUTSIDE THE WARRANTY

If an issue is not covered by the warranty, it does not necessarily mean that the product cannot be repaired.

Whenever possible, our after-sales service will try to offer a repair or replacement of components to help extend the life of your Root product.