Wood Watches  made of Natural Wood 


WARRANTY POLICY


Root ® Watches

C/ Bailén 44 (Nave), 11380 Tarifa, Cádiz, Spain

+34 956 685 301 (LU-VI de 8:00 a 15:00)

servicio@rootsunglasses.com

ROOT WATCHES LIMITED WARRANTY 

Root ® watches include a limited warranty against manufacturing defects on two-year machinery from the date of purchase. The warranty is valid only by the original purchaser with proof of purchase from an authorized Root dealer that clearly shows the reference or denomination of the purchased product and the date of purchase. The Root clocks guarantee does not cover water damage or scratches in the spheres. Wooden boxes and Straps Root ® clocks are manufactured in an organic material, alterable in time as are natural woods that are susceptible to damage before, involuntary blows, falls, improper transport and others as improper use, alteration, attempted repair etc. so the damages or breakages of such elements shall in no event be covered by this warranty. The customers exclusive remedy for a breach of warranty shall be the repair or replacement of the product as determined by Root ®. The legal rights in force in the national regulations concerning the sale of consumer goods are not affected by this guarantee.

Warranty Time RESPONSABALIDAD Download
There may be some consumer rights applicable in your country other than some/all previous indications. In these cases, Root sunglasses abides by local law.

HOW TO MAKE A WARRANTY CLAIM

Please send by email to servicio@rootsunglasses.com the following:

  • Proof of purchase with date, description of the purchased article and Dealer name
    • Ticket from an authorized dealer where the reference or product name  and  purchase date appears
    • Or, if you made the purchase through rootsunglasses.com the number of your order online.
  • Photographs or pictures where we can see the problem in detail of your product
  • Name, complete ditrección and contact telephone number.
  1. Unfortunately without a valid  proof of purchase the warranty is invalid, however we can have other options, please contact.

NEXT STEPS

Once we have received the proof of purchase, the product images and your data, we will contact as soon as possible to confirm whether the problem of his product is covered by the warranty policy or to provide other options for replacement or repair.

  • Covered by Warranty - We will  ask you to ship the product to proceed with its examination and repair or if the repair is not possible we will supply a new watch without cost to you.
  • Not covered by the guarantee: If for any reason it is considered that the product is not covered by the warranty policy, We will analyze all options available in accordance with our after sales service.