Frequently asked questions about our wooden sunglasses
Do you have questions about your Root sunglasses? Here you will find answers to the most frequently asked questions about our wooden sunglasses, their materials, lenses, prescription options, care and after-sales service.
If you cannot find the answer you are looking for, please contact us. We will be happy to help.
Will my sunglasses look exactly like the photographs?
In general, yes. However, please bear in mind that wood is a natural material and its grain and colour may vary slightly from one piece to another. These small differences give each pair of sunglasses a unique appearance.
Mirrored or Revo lenses may also display different shades depending on the light and the angle from which they are viewed.
Can I get my wooden sunglasses wet?
Wooden frames can withstand normal levels of moisture and occasional splashes, but they are not designed to remain submerged or in prolonged contact with water.
In addition, sea salt and chemicals used in swimming pools can damage both the materials and the lenses. We therefore recommend removing your sunglasses before swimming.
Can I fit prescription lenses to my Root sunglasses?
Many Root models can be fitted with prescription lenses. This will depend on the design of the frame and the type of prescription lens required.
If you would like to fit prescription lenses to your Root sunglasses, check the specifications of the model or contact us before having the lenses fitted.
Can I change the lenses for a different colour?
For certain models, we can offer replacement lenses or different colour options. Availability will depend on the model and the lenses available at the time.
Contact us and we will check the available options for your sunglasses.
My sunglasses have broken. What can I do?
Contact our after-sales service and send us a few photographs together with a brief description of the issue.
Many repairs or component replacements are possible. Our team will carry out an initial assessment and let you know what options are available.
Do Root products come with a warranty?
Yes. All Root products are covered by the applicable legal warranty against lack of conformity, in accordance with current legislation.
You can find all the details in our warranty policy.
Can I exchange or return my sunglasses?
Yes. If you purchased your sunglasses online and would like to request an exchange or return, please visit our exchanges and returns page, where you will find the applicable time limits, conditions and procedure.
How should I care for my sunglasses?
Keep your sunglasses in their case when you are not wearing them, avoid exposing them to extreme temperatures and use a suitable microfibre cloth to clean the lenses.
If you have wooden sunglasses, take particular care to avoid prolonged immersion in water and contact with chemicals.
You can find more information in our guide to caring for and maintaining wooden sunglasses.
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Root Sunglasses
ETHNIC SOUL S.L.U. VAT ID B-72297666
C/ Bailén 44 (Nave), 11380 Tarifa, Cádiz, Spain
+34 956 685 301 (MON-FRI, 8:00 to 15:00)
info@rootsunglasses.com
