FAQ: Frequent Asked Questions About our wooden Sunglasses

If you have any questions about our wooden sunglasses not answered here, do not hesitate to contact us, we will be happy to respond to your concerns.

   WE RESPOND YOUR DOUBTS:

Root Sunglasses ®

C/ Bailén 44 (Nave), 11380 Tarifa, Cádiz, Spain

+34 956 685 301 (LU-VI de 8:00 a 15:00)

servicio@rootsunglasses.com

1. Will my glasses look exactly like in the pictures?

   Basically yes, but you should keep in mind that the tonality and the vein of the wood vary from one piece of wood to another, this is precisely what makes your glasses a unique and unrepeatable piece. The Revo lenses can be different in the images because this type of lenses vary in color depending on how they light.?

2. Can I wet the wooden sunglasses?

   The wooden frames are resistant to moisture, rain, splashes etc, but keep in mind that wood is a delicate material that is not designed to stay in contact with water for a long time. In addition, the chemical products that are added to pool water and sea salt are corrosive and could damage the lenses, so from Root Sunglasses we do not recommend swiming with them.

3. Can I give my glasses to a optician to be graduated?

   You can graduate all the Glasses of the MIXED and MIXED PREMIUM collections as well as the glasses of the WOODEN COLLECTION PREMIUM (GRADUABLES). For the other models it will depend on the skill of the optician, since the graduated lenses are much more rigid and thick than our lenses and when assembling them the frame can be broken.

4. I like the sunglasses but I do not convince about the lens color avalable, can I ask you to mount another lens of another color?

   Of course!! The important thing is that you feel comfortable with your sunglasses. If the  lenses do not convince you you can ask us to mount a different lens and you will have two pairs of interchangeable lenses.?

5. If my sunglasses break, what do I do?

   Accidents happen. Contact our after-sales service, most likely we can fix them, we will do our best to leave them as new.?

6. Do you have a warranty?

   Of course. Root offers a two year limited warranty for all of our products see the limited warranty conditions by clicking on the link.?

7. And if I dont like them, can I return them or change them?

   Of course if, if when you receive your glasses do not convince you and want to change them for others, you can do it you have 14 days.  Or if you prefer you can request the refund of the amount paid. See all the details on the terms of sale

8. How long will it take to receive my glasses?

   It depends of the way of shipping choosed and your location. If you use the free shipping you will receive them in 7-15 days from the exit of the package and if you send them by Express you will receive them in 3-4 days after the departure. At this time you must add the processing time of the orders that is usually a working day, but sometimes if we have a lot of accumulated work can be something else, in any case we will send your order as soon as possible and receive notification of it in your email.?

9. What forms of payment do you accept?

   You can pay your orders with a debit or credit card, Paypal or bank transfer.?

10. Are payments safe?

    Totally safe, VISA Mastercard payments are made through the secure gateway REDSYS-La CAIXA. We dont have access to your credit card details.

11. And my personal details are safe with you?

    Emphatically yes. Our website has an SSL certificate and the data you send through the forms travels encrypted. For more information, see our Privacy Policy?