Frequently asked questions about our wooden watches
Do you have questions about your Root watch? Here you will find answers to the most frequently asked questions about our wooden watches, their materials, care, personalisation and after-sales service.
If you cannot find the answer you are looking for, please contact us. We will be happy to help.
Will my watch look exactly like the photographs?
In general, yes. However, please bear in mind that wood is a natural material and its grain and colour may vary slightly from one piece to another. These small differences give each watch a unique appearance.
Can I get my wooden watch wet?
Wooden watches can withstand normal levels of moisture and occasional splashes, but they are not designed to remain submerged or in prolonged contact with water.
We recommend removing your watch before bathing, swimming or showering, and avoiding direct contact with seawater, swimming pools and chemicals.
Can I change the strap on my watch?
On certain models, the strap can be replaced. The available options and colours will depend on the model and current stock.
If you would like to change the strap on your watch, please contact us and we will check the available options.
Can I personalise my watch with an engraved message?
Personalisation with an engraved message is available for selected Root watch models.
You can find the available models and options in our watch personalisation section.
There is a problem with my watch. What can I do?
Contact our after-sales service and send us a few photographs together with a brief description of the issue.
Many repairs or component replacements are possible. Our team will carry out an initial assessment and let you know what options are available.
Do Root products come with a warranty?
Yes. All Root products are covered by the applicable legal warranty against lack of conformity, in accordance with current legislation.
You can find all the details in our warranty policy.
Can I exchange or return my watch?
Yes. If you purchased your watch online and would like to request an exchange or return, please visit our exchanges and returns page, where you will find the applicable time limits, conditions and procedure.
How should I care for my wooden watch?
Avoid immersing it in water, exposing it to extreme temperatures for prolonged periods or allowing it to come into contact with chemicals.
When you are not wearing your watch, keep it in a dry and protected place. Wood is a natural material and, with proper care, it will retain its appearance better over time.
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Root Sunglasses
ETHNIC SOUL S.L.U. VAT ID B-72297666
C/ Bailén 44 (Nave), 11380 Tarifa, Cádiz, Spain
+34 956 685 301 (MON-FRI, 8:00 to 15:00)
info@rootsunglasses.com
